Refund policy

30-Day Return Window

We want you to feel completely confident in every piece you choose. If for any reason you're not in love with your jewelry, you have 30 days from the date of delivery to request a return.

To begin a return:
Please contact us at contact@whipervow.com with your order number within 7 days of receiving your item.

  • Contact us within: 7 days of delivery

  • Ship items back within: 30 days of delivery

  • Request cancellation within: 24 hours of purchase

Items Not Eligible for Return

Due to the nature of our handmade process and custom designs, the following items are not eligible for return or exchange unless damaged or defective:

  • Custom or personalized orders

  • Items returned after 30 days

  • Rings with engravings

  • Ring sizes below US 3 or above US 10

  • Worn, altered, or damaged items

  • Sale items and gift cards

  • Rush orders

Return Conditions

  • Buyers are responsible for return shipping costs.

  • We strongly recommend purchasing return shipping insurance.

  • Items must be returned in original, unworn condition.

  • If returned item is lost or arrives damaged, any loss in value will be the buyer’s responsibility.

 Handcraft Deduction Fee

Each WhisperVow piece is handmade to order, often in unique size and stone combinations. Because returned pieces cannot be resold, we kindly deduct a 20–30% artisan handcraft fee plus shipping costs from your refund.
The remainder will be refunded within 5 business days of receiving the return.

Warranty & Repair

We stand behind every piece we create.

  • 1-Year Free Tiny-Stone Warranty:
    If a manufacturing defect occurs within one year, we will ship a replacement stone free of charge.

  • Beyond One Year:
    Purchase our Warranty Service, and our team will assess your piece for repair or replacement options at a preferred rate.

Please note: Repair fees are non-refundable and may be applied toward the cost of a replacement if repair is not possible. Replacement costs will always be less than the original selling price.

Jewelry Care Tips

To preserve the beauty of your jewelry:

  • Avoid hard impacts or knocks

  • Store separately in a soft pouch

  • Have your prongs checked and cleaned by a jeweler annually

 How to Return

Returns may be shipped using USPS, FedEx, UPS, or any carrier you prefer. Please contact us for the return address before sending your package.

  • Include your name and order number inside the package

  • Keep a tracking number for safety

  • Once received and inspected, we’ll notify you and process your refund or exchange promptly.

📧 Email us: contact@whipervow.com